Frequently Asked Question

“File” related Questions?

Q-How should I submit my files for a print job?

  • All files can be emailed to the following email mir@digitalcitymarketing.com or if they are large files you can upload them directly to our drop box. We ask that you call us after uploading a file to make sure we receive it.

Here is our Drop Box Information:

Click on the link below to upload your file.

digitalcity.wetransfer.com

 Q-How do I package InDesign files for printing

A- You can gather the files you’ve used, including fonts and linked graphics, for easy handoff to a

service provider.

When you package a file, you create a folder that contains the InDesign document (or documents in a book file), any necessary fonts, linked graphics, text files, and a customized report. This report, which is saved as a text file, includes the information in the Printing Instructions dialog box; a list of all used fonts, links, and inks required to print the document; and print settings.

1. Do one of the following to open the Package dialog box:

•Choose File > Package. (If Package does not appear in the File menu, try choosing a different workspace, such as Window > Workspace > Advanced.)

•In the Book panel menu, choose Package Book or Package Selected Documents, depending on whether all, some, or none of the documents are selected in the Book panel.

2. In the Package Inventory dialog box, do one of the following:

•If you’re notified of problems, click Cancel, and use the Preflight panel to resolve problem areas.

•Click the problem area (such as Fonts) and then correct the problem. When you’re satisfied with the document, begin the packaging process again.

•Click Package to begin packaging.3Fill in the printing instructions. The filename you type is the name of the report that accompanies all other packaging files.

4. Click Continue, and then specify a location in which to save all packaging files.

5. Select the following, as needed:

Copy Fonts Copies all necessary font files, not the entire typeface. Copy Linked Graphics Copies linked graphics files to package folder location. Update Graphic Links In Package Changes graphic links to the package folder location. Use Document Hyphenation Exceptions Only If this option is selected, InDe­sign flags this document so that it doesn’t reflow when someone else opens or edits it on a computer that has different hyphenation and dictionary settings. You can turn on this option when sending the file to a service provider. Include Fonts And Links From Hidden And Non-Printing Content Packages the objects located on hidden layers, hidden conditions, and layers for which the Print Layer option is turned off. When this option is not selected, the package includes only what is visible and printable in the document when you create the package. View Report Opens the printing instructions report in a text editor immediately af­ter packaging. To edit the printing instructions before completing the packaging process, click the Instruc­tions button.

6. Click Package to continue packaging.

Q- How do I create a high Resolution PDF for printing?

A- Adobe Creative Suite, i.e. InDesign, Illustrator

1. Prepare the document for exporting to Adobe PDF.

2. Export using the HIGH QUALITY ADOBE PDF PRESET SETTING

3. Check that the file’s CMYK color output is U.S. WEB COATED SWOP V2

4. Make sure you have CROPS ONLY and your bleed assigned. An 1/8” or more bleed is standard.

5. Export PDF

6. Preflight the PDF in Acrobat 7.0 Professional or later.

7. Proof and correct the PDF file.

8. Hand off the press-ready PDF to the prepress service provider

Quark

1. Prepare the document for exporting to Adobe PDF.

2. Export using the HIGH QUALITY ADOBE PDF PRESET SETTING

3. Check that the file’s CMYK color output is U.S. WEB COATED SWOP V2

4. Make sure you have CROPS ONLY and your bleed assigned. An 1/8” or more bleed is standard.

5. Export PDF

6. Preflight the PDF in Acrobat 7.0 Professional or later.

7. Proof and correct the PDF file.

8. Hand off the press-ready PDF to the prepress service provider.

Q- How do I package files for printing?

A-You can gather the files you’ve used, including fonts and linked graphics, for easy handoff to a

service provider.

When you package a file, you create a folder that contains the QUARK document (or documents in a book file), any necessary fonts, linked graphics, and text files.

1. Choose File > Collect for Output

2. Be sure that Layout, fonts, linked graphics, and profiles are selected

3. Click Save

Q-What type of format should I send my files in?

  • The preferable format that you should send your files in is in a pdf or jpeg format.

Q-What resolution should my files be in order to have clear pictures & text?

  • Your files should have a resolution of 300dpi and up in order to get a nice clear print.

Q- Should I have bleeds in my files?

  • Yes, you should have bleeds 1/8 all the way round the print.

Q-  Do I have to add crop marks to my files?

  • Yes you should include crop marks in your files.

Q- What if I don’t know how to add bleeds and crops marks?

  • We have an in house graphic designer that can help you set your files up for an additional cost.

Q- What is CMYK?

  • Short for Cyan-Magenta-Yellow-Black, and pronounced as separate letters. CMYK is a color model in which all colors are described as a mixture of these four process colors. CMYK is the standard color model used in off-set printing for full color documents.

“Turnaround time” Questions?

Q- How fast can you turnaround a printing job?

  • It usually takes 1 day after approval for printing unless it is a special order with foil stamping. Please consult with an agent to clarify a timeframe.

Q- Is there an extra charge for a rush job?

  • No we do not charge extra for a rush job

Q- Why does it take longer for foil stamping, Accu foil, embossing & de -bossing orders?

  • It takes 7-10 business days to turnaround these as we have to make a individual die for foil and embossing.

Q- How quickly can I get a proof done after I send my files in?

  • Once you send the files in before 12am and they are print ready, we can have a proof done that day. If it is a large book it may take longer than one day but please consult with an agent to confirm.

“Printing” Questions

Q- If I want a book printed, do you also do binding and what type of binding do you have?

  • Yes we do all our binding in house. We do nearly every kind of binding Please see our website for a list of binding options. https://www.digitalcitymarketing.com/book-binding

Q- What paper can I choose? Is there options I can choose from?

  • If you are not familiar with types of paper you can drop by our Manhattan office and one of our agents will assist you with paper samples.

“Proof” Questions

Q- What is a proof?

A- A proof is given before we print an entire order. This phase allows for changes within the files. When you get a proof it decreases the chance of errors.

We can give you a printed proof or a pdf proof.

Q- Can I get a proof on any printing job I want to do?

A-We can only do a proof on digital and indigo printing.